Practice Information Sheet
Our Philosophy
Our Practice is a service provider focused on offering high-quality primary health care service for the men, women and children of our local community. Our aim is to create a hub where GP’s can offer holistic medical care focused on the provision of excellence in the diagnosis and management of acute and chronic illness with an emphasis on preventative health care.
We recognize the value of an ongoing relationship with both GP’s and their patients over time and endeavour to foster continuity of care. We respect patient’s rights and encourage patient responsibility in the management of their health and are proactive in response to the specific needs of GPs patients and aim for optimal outcomes in their contact with the wider health system.
The practice also promotes mentoring and teaching of medical & nursing students as well as doctors who are specialising in General Practice to foster excellence in GPs & nurses of the future.
Principal GPs:
- Dr Sharon Muir
- Dr Michelle Crockett
Independent Contracting GPs:
- Dr Kim Loo
- Dr Ayesha Choudhury
- Dr Hanaa Wanis
- Dr Anne Trang
- Dr Rumi Liyanagamage
- Dr Melissa Joseph
- Dr Matthew Lam
- Dr Melody Chiou
- Dr Kirby Campbell-Wood
- Dr Kiran Shrestha
- Dr Larry Lam
GP Registrars – At RFMP we want to help support and promote the GP’s of the future with 6 month term placements. All GP Registrars can support your health journey for times when your regular GP may not be available. Ask reception or check the RFMP website for this terms Registrars.
Physiotherapist:
Pharmacist: Stefan Zolin
Douglas Hanly Moir Pathology on Site: See DHM for updated hours as this can be subject to availability.
RFMP Team
The practice provides both Nursing and Administration teams to support both the Contracting GPs and their patients and also the GP Registrars and their patients.
The Nursing Team conduct and assist with assessments and care plans, perform ECG and spirometry, provide and assist with vaccinations and offer general support to GPs in maximising their patients’ healthcare journey.
The Administration Team assist GPs with managing their diary, booking in patients and communication between GP and their patients. The administration team is also there to support GPs with any other administration tasks they may require.
Both the Nursing Team and Administration team are here to support you and your healthcare journey so please feel free to ask them for any support or questions you may have.
Consulting Hours
RFMP is open from 8am to 6pm, Monday to Fridays and 8am to 1pm on Saturdays. On Wednesdays, the Practice is closed between 1pm to 2pm for Practice Meetings. The Practice is closed on Sundays and Public Holidays.
Some GPs provide home visits for their regular patients during normal practice hours – please speak with your GP or the Administration Team if a home visit is required.
For medical care outside of these hours, please call the National Home Doctor Service on 13 74 25 (13 SICK) or visit your nearest hospital. If you do require care elsewhere, to ensure continuity of care please provide details at your next appointment with your GP or feel free to call the team and advise.
Appointment Protocol
Consultations are pre-booked with your regular GP. Each day, there are consultation times reserved for urgent matters so please ring or go online as soon as you think you may require an appointment. We will endeavour to provide you a consultation with your regular GP, however if your GP is unavailable, we will book you in with one of the other GPs. To ensure continuity of care, all of the GPs are able to access patient files and will correspond with your usual GP and update your records. It is recommended that you discuss having a secondary GP for times where you are unable to see your regular GP.
To assist both you and your GP, please request an appointment length that matches the complexity or number of concerns you will to raise with your GP. If the selected appointment time is not adequate to address all of your concerns, you may need to come back or reschedule your appointment. If you are unsure how long you may require, please call and speak with the Administration team who can assist you.
Services
- Management of acute illness and chronic disease; preventative health care; health assessments; immunisations; travel medicine; antenatal shared care; minor surgical procedures; contraceptive implants; counselling; ECGs; spirometry; pathology collection.
- Work injury management, pre-employment medicals, and immunisation programs in the workplace.
- Programs of health care for men, women, children, young people and those of Aboriginal or Torres Strait Islander heritage; we are registered for Close the Gap.
- A reminder and recall system for follow-up visits and routine health checks.
- Results of tests your doctor orders will be available at your next appointment or your doctor may make other arrangements such as through Ozdocs Online.
- Our surgery participates in national/state or territory reminder systems/registers, with your consent e.g. Australian Childhood Immunisation register, NSW Cervical Cancer screening register. If you do not wish to be included in these services please advise the doctor or other Practice staff.
- Assistance with communication in case of languages other than English through use of the Translation and Interpreter Service. Use of interpreters for patients who are deaf, using the Auslan Interpreter Service.
- Opportunities for patient feedback via questionnaires and by being responsive to verbal complaints. We welcome your comments and contributions. You may also choose to contact the Health Care Complaints Commission at Locked Bag 18, Strawberry Hills NSW 2012; Phone: 1800 049 153.
Consultation Fees
To provide quality, comprehensive, ongoing patient care, GPs may charge fees for consultations. Pensioners, health care card holders and children under the age of 16 years may still be bulk billed at the discretion of your GP (except Saturdays).
Your GP will discuss any fees with you at your consultation. If you are unsure about your fees or are having financial hardships, please do not hesitate to discuss this with your GP or our Administration team so that we can assist you. Your health care is important and your GP and our team are here to support you.
We look forward to a long and productive relationship to help you achieve the best health outcomes for you and your family.
Feedback/Complaints
We encourage our patients to submit any feedback or complaint in writing to our admin staff or email to info@rfmp.com.au. Our Practice Manager or one of the Practice Principals will contact the patient to resolve the issue. If the issue cannot be resolved, patient should be advised to contact the Health Care Complaints Commission.
Telephone: (02) 9219 7444
Toll Free in NSW: 1800 043 159
TTY service for the hearing impaired: (02) 9219 7555
or contact the National Relay Service on 133 677
Fax: (02) 9281 4585
Email: hccc@hccc.nsw.gov.au
We welcome you to our Practice and hope that you will join us for a long and productive relationship. We are delighted to work with you to achieve the best health outcomes for you and your family.