Practice information

Our philosophy

Our Practice provides a high quality primary health care service for the men, women and children of our local community. We offer wholistic medical care focussed on the provision of excellence in the diagnosis and management of acute and chronic illness with an emphasis on preventative health care.

We recognize the value of an ongoing relationship with patients over time and will foster continuity of care. We respect patient’s rights and encourage patient responsibility in the management of their health. We are proactive in response to the specific needs of our patients and aim for optimal outcomes in their contact with the wider health system.

We continue to be involved in the mentoring and teaching of medical & nursing students as well as doctors who are specialising in General Practice to foster excellence in GPs & nurses of the future.

Our Staff

Dr Sharon Muir MBBS (Hons 1), FRACGP, BSc, Grad Dip Ed (Nursing), Dip Child Health, Prov No: 222340DB
Dr Michelle Crockett MBBS (Hons), FRACGP, Dip Bot Med, WorkCover Authorised MP, Prov No: 59789MX
Dr Kim Loo MBBS (Syd), FRACGP, Dip Paed (UNSW) Prov No. 63035FX
Dr Ayesha Choudhury MBBS, FRACGP, BSc (Biomed) Prov No: 4297735L
Dr Hanaa Wanis MBB.Ch, FRACGP, Dip Child Health Prov No: 428266CF
Dr Anne Trang MBBS, FRACGP. Dip Child Health, Prov No: 436689EA
Dr Rumi Liyanagamage MBBS (UAdel), FRACGP, Dip Child Health, Prov No. 2430678H
Dr Kalppana Paramanandarajah MBBS, BMed, FRACGP, DCH Prov No: 4489697F
Dr Avril Elachi MBBS, B.Pharm Prov No. 4501005K
Dr Aarti Ganapathi MBBS, BSc, DCH, Prov No. 4781783X
Dr Siobhan Ballesty BMed, MRMed, DRANZCOG, DCH, Prov No. 449971HL
Dr Luke Ryan MBBS (Hons 1), FRACGP, BSc, Grad Dip Ed (Nursing), Dip Child Health, Prov No: 222340DB
Dr Bernard Higgins Prov No. 478205AF
Dr Leila Moghadas MD, Prov No: 5313371T
Dr Nathalie Vo MBBS, Prov No: 4843525J
Dr Saima Lodhi MBBS, Prov No: 5360341J

Nurses:

Bronwyn, Shelley, Angela, Jodie, Bev & Susanne. We are fortunate to have an amazing team of capable and caring nurses who conduct nursing assessments, give vaccinations, perform ECGs and spirometry, contribute to health assessments and care plans and are available to support you and your doctor in maximising your good health

Administrative staff:

Denise Whitehead (manager), Lee Truscott, Krstina Dundov, Rebecca Place, Virginia Miles, Tina Freudling, Kellie Vassallo, Shirley Matthys, Courtney Thompson, Jorja Kozlovsky, Mikaela Dundov & Allie Blair. We could not manage without the hard work and fabulous contribution of this team, always ready to help you with the myriad of things that entails interacting with the health system.

Allied Health staff:

Psychologists Lorraine Simpson, Margaret Crowley
Physiotherapist Linda Chee (special interest pelvic floor for men and women)
Dietitian Katherine Baqleh

Students of the Health Sciences: We frequently have university students sitting in with our doctors and nurses. This experience is vital to their training as we prepare them to be great health professionals of the future.

Consulting Hours

The Practice is open from 7am to 7pm on Monday to Thursday, 8.30am to 5pm on Friday and 8.30am to 2.30pm on Saturday. On Wednesdays, we close from 1.30pm to 2.10pm for our Practice meeting. We are closed on Sundays and public holidays.

Home visits during normal hours are available for regular patients of the Practice who live within a 2km radius. For medical care outside of these hours, you may visit the After-Hours Clinic at Hawkesbury Community Health Centre, corner Day & Macquarie Streets, Windsor, phone 4560 5780. For home visits after hours, please call the National Home Doctor Service on 13 7425 (13 SICK).

Appointment Protocol

The majority of consultations are by pre-booked appointment with the doctor of your choice. We also run a bulk-billing service each day and these patients are seen by a doctor in order of arrival into the Practice. Waiting time may be prolonged at peak periods. Only one problem can be addressed at these visits so you will need to return for other issues.

Every day there are consultation times reserved for urgent matters. Please ring as soon as you think you may need to see the doctor. We will endeavour to provide a time with your usual doctor if possible. We hope you will see us for all your health needs in order to ensure continuity in your health care. Even if you’re not seeing your usual doctor at least your record is updated with current issues. To assist us to run as close as possible to time, please request an appointment length that matches the complexity of the concerns you wish to raise with your doctor. We encourage you to read our information leaflet “How to Choose Your Appointment Time” in order to make the best estimate. If
there are too many issues to deal with in the allocated time we may need to schedule a second appointment.

Services

  • Management of acute illness and chronic disease; preventative health care; health assessments; immunisations; travel medicine; antenatal shared care; minor surgical procedures; contraceptive implants; counselling; ECGs; spirometry; pathology collection.
  • Work injury management, pre-employment medicals, and immunisation programs in the workplace.
    Programs of health care for men, women, children, young people and those of Aboriginal or Torres Strait Islander heritage; we are registered for Close the Gap.
  • A reminder and recall system for follow-up visits and routine health checks.
  • Results of tests your doctor orders will be available at your next appointment or your doctor may make other arrangements such as through Ozdocs Online.
  • Our surgery participates in national/state or territory reminder systems/registers, with your consent e.g. Australian Childhood Immunisation register, NSW Cervical Cancer screening register. If you do not wish to be included in these services please advise the doctor or other Practice staff.
  • Assistance with communication in case of languages other than English through use of the Translation and Interpreter Service. Use of interpreters for patients who are deaf, using the Auslan Interpreter Service.
  • Opportunities for patient feedback via questionnaires, a Suggestions Box and by being responsive to verbal complaints. We welcome your comments and contributions. You may also choose to contact the Health Care Complaints Commission at Locked Bag 18, Strawberry Hills NSW 2012; Phone: 1800 049 153.

Consultation Fees

We offer a mixture of private billing and bulk-billing. Pensioners, health care card holders and children under the age of 16 years will be bulk-billed as will patients attending our walk-in, one-problem service.

For further information about fees please see our brochure “Understanding Your Doctor’s Charges” or ask our receptionists. If you are suffering particular financial hardship please don’t hesitate to discuss the fees with your doctor.

We welcome you to our Practice and hope that you will join us for a long and productive relationship. We are delighted to work with you to achieve the best health outcomes for you and your family.