To provide comprehensive medical care with minimal waiting times.
The majority of our consultations will be by appointment with the doctor of your choice. However, we run a bulk-billing service each day for which appointments are not available and you will see the first doctor available in order of arrival. At these visits the most urgent or important matter will be addressed and you will need to return for other issues. Wait times may be prolonged.
In the case of an emergency, the doctor or nurse will speak with you over the phone immediately and arrange an appropriate review.
For health problems that arise rapidly, there are times kept aside each day for those requiring an appointment with the doctor of their choice if possible or you may wait for the first available doctor.
For anything non-urgent, we hope to be able to give you an appointment within the week.
We respect your time as precious and try very hard to keep to schedule. In order to do this, it is essential that you book an appointment time to match the complexity of the issue of concern. Please think about what you hope to achieve, any potential complicating factors, and try to anticipate issues that your doctor might need to cover.
Consider the following examples as a guideline for making your appointment:
|First visit as a new patient||Nearly always at least a 30-minute appointment|
|Cervical screening test||Includes a general health review so 30 minutes|
|Men’s yearly health check||30 minutes|
|Antenatal check||30 minutes|
|Unexplained tiredness||Nearly always 30 minutes|
|New “flu” symptoms||20 minutes if very unwell otherwise 10 minutes|
|Travel advice||20 minutes|
|Childhood health checks & vaccinations||Usually 30 mins with nurse than 20 mins with doctor – since includes a growth and developmental assessment|
|List of various concerns||At least 20 minutes (40 minutes if a long list!)|
|Review of a chronic disease||20 to 30 minutes|
|Psychological distress||At least 40 minutes|
|“I only need a script”||10 minutes; longer if it is more than 3 months since last reviewed or we need to review several health issues|
|“I need a referral”||For a condition we’ve thoroughly reviewed recently, 10 minutes; longer if new or more than 6 months since last review|
|Follow-up visit for symptom review or results check||10 minutes may be enough unless you’re unwell or have complex health issues|
Online Service “APPOINTUIT”
We’re improving access for our patients. Most appointments can now be made on-line. Please make sure your email address is updated with us. Go to www.appointuit.com or download the App available from your App Store.
Your doctor will advise the time needed for particular types of consultations.
For example, the insertion of Implanon will need at least 20 minutes while the excision of one skin lesion may need 20 to 30 minutes.
New Care Plans and full Health Assessments usually need 60 minutes of which half of the time may be booked with the nurse. Reviews of care plans usually need at least 20 minutes with the nurse and 30 minutes with doctor.
First presentation of a work injury will usually take 30 to 40 minutes.
If your consultation reveals other important matters that you’ve not previously recognised, we will formulate a plan to manage them.
This might involve spending some extra time on the day if urgent or scheduling another appointment.
If your list is too long for the time allocated, we will deal with the most important and reschedule to finish the other matters.
Because accurate estimates of appointment time will be our best way of avoiding prolonged wait times, we encourage you to ask the advice of our staff or your doctor.
Tips to get the most from the time with your doctor
- Consider the issues of concern and book enough time to cover everything
- If you think you may need to be seen sooner, please call to discuss the matter
- If it is urgent please ask to speak to the doctor or nurse; your call will be returned as soon as possible or straight away in an emergency
- Notify us in plenty of time if you cannot keep the appointment, at least 2hrs prior to the appointment
- Bring all the information that might be helpful e.g. results of past tests, allergies, medications, lists of symptoms or recent events, names of involved specialists
- Think about what you want to achieve during the visit & bring your list
- Be prepared to participate in planning management
- Be willing to follow through with the plan and arrange follow-up as necessary
- Make sure you’ve heard & understood the results of any tests you’ve had
- Please let your doctor know if there are any problems!
|Monday to Thursday||7.00am to 7.00pm|
|Friday||8.30am to 5.00pm|
|Saturday||8.30am to 2.30pm|
Closed for our practice meeting on Wednesday from 1.00pm to 2.10pm
Closed for public holidays